Mactan-Cebu International Airport (MCIA) has earned the 2024 Airport Service Quality (ASQ) Award for Best Airport (5 to 15 million annual passengers) in Asia-Pacific.
The prestigious recognition comes from Airports Council International (ACI) World, widely regarded in the aviation industry. The annual ASQ Awards recognize airport excellence in customer experience based on direct passenger feedback. The winners were publicly announced on March 10, 2025 by ACI World.
Athanasios Titonis, CEO of Aboitiz InfraCapital Cebu Airport Corporation (ACAC) said the award makes MCIA’s achievement even more meaningful, as it reflects travelers’ appreciation for the airport’s efforts in delivering a superior customer experience.
Titonis expressed his gratitude to the MCIA team, stating: “I am tremendously grateful to the MCIA team for delivering to its promise of excellence in customer experience. We had been working hard in ensuring we bring world-class airport experience and elevate the perception of airports in the Philippines. This win is key in our vision of becoming the main Tourism and Transfer Gateway in the country.”
The Mactan-Cebu International Airport Authority (MCIAA), MCIA’s regulatory arm, also welcomed the recognition with great pride. MCIAA General Manager Julius Neri shared: “We have always been proud of what MCIA has accomplished and how it brings pride to Cebuanos. Now, it has brought pride beyond Cebu but also for the entire Philippines. We share this award to all stakeholders and partners who had been instrumental in making this happen.”
ACI World Director General Justin Erbacci praised MCIA’s commitment to excellence, saying that “Flying through MCIA is more than just a journey; it’s a carefully crafted experience. Their success in the Airport Service Quality (ASQ) Awards highlights the team’s ability to make every passenger’s trip memorable and enjoyable.”
The ACI ASQ initiative is the only global benchmarking program that measures passenger satisfaction in real time, based on feedback collected directly from travelers at the airport. Implemented at over 400 airports worldwide, the program provides a detailed assessment of customer service quality, allowing for continuous improvements that enhance the passenger experience.
Being recognized as an ASQ Award winner is a remarkable honor for MCIA, reaffirming its status as one of the world’s best airports—where passengers always come first.
As the second-largest airport in the Philippines, MCIA handles over 11 million international and domestic passengers annually. As the country’s second-busiest airline hub, MCIA plays a vital role in connecting the Philippines to the rest of the world. The airport is managed by Aboitiz InfraCapital Cebu Airport Corporation, a unit of Aboitiz infrastructure arm Aboitiz InfraCapital, Inc.
Strategically located in the heart of the Visayas region, MCIA boasts world-class facilities and aims to solidify its position as the premier tourism gateway of the Philippines. Committed to delivering an exceptional travel experience, MCIA serves as a vital link for passengers exploring the country’s rich culture and natural beauty.
MCIA is proud to be the first airport in the Philippines accredited by ACI for Airport Customer Experience and Airport Health Accreditation, reflecting its dedication to passenger satisfaction and safety.
