The Light Rail Transit Authority (LRTA) is actively reinforcing its commitment to efficient public service delivery, as demonstrated by a recent inspection of the LRT Line 2 system. The inspection, conducted by the LRTA Committee on Anti-Red Tape (CART) and spearheaded by LRTA Administrator Hernando Cabrera, assessed compliance with the standards set by the Anti-Red Tape Authority (ARTA).
This initiative aligns with the ongoing celebration of Ease of Doing Business (EODB) Month, a government-wide effort aimed at strengthening service delivery, cultivating a business-friendly environment, and simplifying bureaucratic procedures.
During the thorough evaluation, the LRTA-CART scrutinized ten critical aspects of public service delivery. These included the LRT Line 2’s adherence to the Citizens’ Charter, the efficiency of processing times, the professionalism of frontline staff, the functionality of the Public Assistance and Complaints Desk (PACD), the effectiveness of feedback mechanisms, queue management protocols, facility accessibility for all commuters, the performance of digital platforms, the visibility of EODB Month advocacy materials, and the overall client experience and perception.
“This inspection underscores LRTA’s unwavering commitment to delivering quality public service that truly caters to the needs of our riders,” stated Administrator Cabrera. “We take immense pride in our compliance with ARTA standards and are dedicated to a continuous journey of improvement, actively working to eliminate any and all red tape from our operations.”
The LRTA remains steadfast in its core mandate of providing safe, reliable, and accessible public transportation to the community. This proactive inspection further solidifies the agency’s dedication to fostering a culture of accountability and driving ongoing enhancements in its service delivery.
