In a competitive industry where employee turnover is common, ING Hubs Philippines boasts of 8.8 percent attrition rate, far below the industry average of 30 percent.
Hazel Zaide Delos Santos, Country Manager of ING Hubs Philippines, attributes its very low attrition rate to its people-first approach and a cultivated a culture where people do not want to leave.
“Our people-first approach is deeply embedded in everything we do. It’s about creating an environment where employees feel empowered to grow, collaborate, and thrive,” shared Delos Santos.
Delos Santos cited ING’s signature Orange Culture, a flexible hybrid work model, and a clear trajectory for career advancement. Together, they are creating a workplace that people do not want to leave.
Culture and Flexibility as Strategy
ING Hubs Philippines leans on its Orange Culture – a globally recognized code of mutual respect that promotes a collaborative, inclusive, and friendly work environment. It’s a culture designed not only to hit performance targets, but also to encourage self-driven employees.
“At ING Hubs Philippines, we’re encouraged to prioritize our health and family, without compromising our output. That freedom makes all the difference,” Robyn Polancos, a Graduate Trainee turned Customer Journey Expert for Retail Spain, expressed first-hand.
Another key factor contributing to the company’s retention success is its flexible hybrid work setup. At ING Hubs Philippines, employees are equipped with WFH kits, receive a monthly hybrid allowance, and have the freedom to work where they are most productive – whether at home or in the office.
What sets ING Hubs Philippines apart is not just the paycheck – it’s the benefits package that goes above and beyond. Employees enjoy competitive packages that include a monthly hybrid allowance, insurance health and wellness benefits, supportive spaces (like game zones, nap pods, and lactation rooms), and a competitive retirement plan.
Careers, Not Just Jobs
Employees at ING Hubs Philippines aren’t just staying longer; they’re growing faster. “You don’t choose a job when you join ING, you choose a career path,” Wesley de Goede, Finance & People Services Head shared. With a wide range of career development programs tailed for graduates and experts of all levels, the company is building careers with staying power.
This was true for Carla Dionisio, Super Circle Lead, who has experienced firsthand how ING Hubs invests in its people. “I stay with ING Hubs Philippines because it has been an interesting journey. The hub’s accelerated growth brought opportunities to build new teams, build new capabilities with increased complexity,” Dionisio shared.
Employees are also encouraged to pursue passions and connect over shared interests – from sustainability to sports to LGBTQIA+ inclusion – through its People Network Groups (PNG), making sure people feel supported both personally and professionally.
A testament to the way the global capability hub trains and motivates its employees is its impressive growth in both Customer and Employee Experience, which all-in-all brought the company’s Service Experience Index to rise from 3.7 in 2023 to 3.9 (out of 5) in 2024.
The global capability hub remains committed to its goal to future-proof the skillset of its employees through the likes of its FutureSmarts — ING’s global upskilling program designed to equip employees with critical skills in adaptability, innovation, and results-driven thinking. By the end of 2024, ING Hubs Philippines achieved an impressive 80.8% completion rate for all ING Hubs Philippines employees.
This culture of care and inclusivity has earned ING Hubs Philippines well-deserved recognition three years in the row in the PEZA Hall of Fame – Outstanding Employer and Prosple’s Top 100 Employees for Fresh Grads where the company ranked third overall.`
With plans to grow its workforce by over 1,000 more employees in 2025, ING Hubs Philippines is showing that strong talent retention and a modern, hybrid way of working aren’t just buzzwords – they’re a winning formula.
