A new analysis from OAG, a leading provider of digital flight information, reveals that airport service providers (ASPs) are leveraging real-time data to revolutionize their operations, boost efficiency, and improve the passenger experience. In an era of rising passenger numbers, tighter margins, and increasing disruptions, OAG’s insights highlight a critical shift from reactive to proactive operational management.
According to the analysis, many ASPs still rely on outdated schedules and fragmented data, leading to operational bottlenecks and delays. In contrast, top-performing providers are differentiating themselves by making real-time and predictive data central to their decision-making process. This approach helps them move beyond constant firefighting to strategically managing daily challenges.
While schedule data is a foundational element for seamless operations, OAG notes that obtaining accurate, up-to-the-minute information directly from airlines can be challenging. This gap makes real-time data crucial for managing daily disruptions such as delays, gate changes, and diversions. By adopting a unified data strategy, ASPs can transform their operations from the ground up.
The benefits of a single source of truth extend across an entire airport ecosystem. As demonstrated by global leaders like Swissport, a unified data approach enables ground operations, dispatch, air navigation, and customer service teams to work together seamlessly, enhancing coordination and streamlining processes. Additionally, partnerships such as the one between SANS (Saudi Air Navigation Services) and OAG are improving situational awareness and operational efficiency across entire airspaces.
“The aviation industry is more dynamic than ever, and the ability to adapt in real time is no longer a luxury—it’s a necessity,” said OAG. “Our analysis shows that providers who embrace a data-driven approach are better positioned to reduce delays, increase efficiency, and provide a superior travel experience. This is about more than just a single data feed; it’s about creating a unified operational picture that empowers every team.”
OAG is a leading global travel data provider, offering accurate, timely, and actionable insights to a wide range of aviation and travel partners. With more than 40 years of experience, OAG’s comprehensive flight information and analytical tools help businesses innovate and optimize their operations.
