Dimerco Express Group, a global leader in integrated logistics, has significantly enhanced its operational efficiency and compliance by implementing TACT Online, a leading digital air cargo solution. This strategic move solidifies Dimerco’s position as a technology-forward logistics powerhouse, streamlining processes and opening new business opportunities.
The Challenge: Navigating a Complex Global Landscape
In today’s fast-paced logistics environment, managing high volumes of international shipments while adhering to complex trade regulations is a significant challenge. As Dimerco Express Group, a comprehensive logistics provider connecting Asia with global markets, experienced a steady increase in freight traffic, it recognized the need for a robust, scalable system to prevent bottlenecks and maintain high standards of customer satisfaction.
The Solution: A Strategic Partnership with TACT Online
To address these challenges, Dimerco adopted TACT Online, a digital platform designed to optimize air cargo management. The system provides a single, unified source for shipment data, enabling Dimerco’s teams to:
Streamline documentation with real-time accuracy.
Access live pricing to ensure competitive rates.
Track shipments from origin to destination with enhanced visibility.
The implementation was seamless, with key personnel in each office receiving training to ensure rapid adoption. This approach allowed teams to quickly integrate the platform into their daily workflows, minimizing disruption and immediately reaping the benefits.
Proven Results and Remarkable Growth
The impact of TACT Online has been both immediate and transformative. A notable success story from Dimerco’s Malaysia operations highlights the platform’s effectiveness, where a team now efficiently manages an average of 800 shipments per month. The adoption has led to improved internal processes, faster customer response times, and greater delivery accuracy.
Since its adoption in 2018, TACT Online usage by Dimerco has skyrocketed by a staggering 16,000%, a clear indicator of the platform’s critical role in the company’s continued growth and success.
“Using TACT has been a game-changer for our operations,” said Steve Yeoh, Manager of Air Freight at Dimerco. “It has streamlined our processes and opened new business opportunities. Our team can now manage shipments more effectively, ensuring timely deliveries and customer satisfaction.”
Looking Ahead: Innovation as a Cornerstone of Success
Dimerco’s successful integration of TACT Online demonstrates how strategic digital transformation can drive operational excellence and enhance customer satisfaction in the competitive logistics industry. By empowering its teams with the right technology, Dimerco has solidified its market leadership and positioned itself for sustained growth and innovation.
