2GO Travel confirms that its vessel, M/V Saint Michael Archangel, servicing the Manila–Butuan–Ozamiz route, experienced an unforeseen technical issue on October 28, resulting in a necessary delay and temporary stranding of passengers at the NorthPort Passenger Terminal. In immediate response, 2GO implemented its comprehensive passenger care protocol to ensure the comfort and well-being of all affected travelers.
Upon confirmation of the mechanical issue, 2GO personnel immediately provided extensive assistance at the NorthPort terminal, including the distribution of complimentary meals. Affected passengers received free dinner, breakfast, and lunch while alternative arrangements were being finalized.
To minimize disruption, 2GO Travel successfully rebooked the majority of travelers onto the M/V 2GO Masagana (Manila–Cebu–Cagayan), which was scheduled to depart at 1:00 a.m. on October 30. For those continuing to Butuan and Ozamiz, 2GO ensured seamless continuity of their journey by providing dedicated land transfers from Cagayan directly to their final destinations.
The company offered flexible options for all passengers. While most opted for the rebooking solution, a portion of travelers availed themselves of full refunds. Furthermore, 20 passengers chose to wait for the M/V Saint Michael Archangel’s rectified direct sailing, which is now expected to depart on Monday, November 3, after necessary repairs and safety checks are completed.
“The safety and comfort of our passengers are always our foremost priority, which is why we must address technical issues immediately, even if it causes unavoidable delays,” said a representative for 2GO Travel. “We sincerely apologize for the inconvenience this caused, but we are proud of our team’s swift action in providing food, alternative travel, and customized solutions to every individual affected by this situation.”
2GO Travel remains committed to maintaining the highest standards of safety and service reliability across its fleet.
