Starlite Ferries today announced the cancellation of its scheduled trip from Roxas to Caticlan on Tuesday, November 4, 2025, citing mandatory precautions required due to adverse weather conditions. The decision was made to strictly adhere to maritime safety protocols and prioritize the well-being of all passengers and crew.
Affected Voyage and Safety Precaution
The affected voyage is the Roxas to Caticlan route scheduled for November 4, 2025.
This proactive measure is being taken in strict compliance with advisories issued by the Philippine Coast Guard and the national weather bureau, PAGASA (Philippine Atmospheric, Geophysical and Astronomical Services Administration), regarding expected rough seas and strong winds in the vicinity of the travel route.
“The safety of our passengers is non-negotiable,” said a spokesperson for Starlite Ferries. “We understand this causes significant disruption to travel plans, and we sincerely apologize for the inconvenience. However, we must adhere to the highest safety standards and maritime law, which dictates suspension of operations during adverse weather.”
Guidance for Affected Passengers (Rebooking and Refunds)
Passengers who are booked on the cancelled November 4, 2025, Roxas-Caticlan trip are strongly advised to take the following immediate actions:
- Free Rebooking: Passengers may opt for a free rebooking on the next available trip once operations resume.
- Full Refund: Passengers are entitled to a full refund without penalty.
The Starlite Customer Interaction Center is on standby to assist with the immediate processing of rebookings and refunds.
Resumption of Operations
The resumption of trips on the Roxas-Caticlan route will depend solely on the latest weather forecasts and the lifting of maritime travel advisories by PAGASA and the Philippine Coast Guard. Starlite Ferries will continuously monitor the situation and issue a public advisory as soon as operations are cleared to safely proceed.
CONTACT INFORMATION For immediate assistance regarding rebookings, refunds, or updated schedules, please contact the Starlite Customer Interaction Center:
- Landline: (02) 7709 0289
- Mobile Hotlines: 0956 308 2407 / 0906 510 1616
