OceanJet today issued a travel advisory detailing flexible options for passengers whose voyages have been impacted by the recent typhoon. The company announced that all affected travelers are entitled to either a free reschedule or a full refund, prioritizing passenger safety and convenience during recovery efforts.
“The safety of our passengers and crew is our paramount concern,” said a spokesperson for OceanJet. “We understand the immense inconvenience this weather event has caused, and we are committed to making the rebooking and refund process as swift and hassle-free as possible.”
Hassle-Free Rescheduling
OceanJet is offering free rebooking for all affected tickets. To maximize efficiency and convenience, the company has implemented the following measures:
- Instant In-Person Rebooking: Passengers are strongly encouraged to process their rebooking directly at any OceanJet ticketing area. Dedicated windows and tellers have been assigned specifically to handle these typhoon-related requests, ensuring immediate service and confirmation.
- Online Requests: For those submitting requests online, passengers must submit their application at least seven days before their preferred new travel date to allow for necessary processing and confirmation.
Full Refund Option
Alternatively, affected passengers may opt for a full refund for their disrupted trip:
- Instant In-Person Refunds: Similar to rescheduling, passengers can receive their full refund instantly when processed directly at an OceanJet ticketing office. This is the fastest way to receive reimbursement.
- Online Refund Processing: Passengers submitting online refund requests should note that processing will take 20 to 30 working days. This timeframe is necessary due to the rigorous validation process required and the expected high volume of requests following the weather event.
OceanJet extends its deepest sympathies to all travelers impacted by this natural event and thanks all passengers for their patience and understanding as operations normalize.
