JRS Express, one of the Philippines’ leading courier service providers, announced the successful launch and ongoing expansion of a major nationwide training program focused on optimizing Last Mile Delivery (LMD) operations. The initiative, championed by General Manager Gerard Payaoan, aims to significantly boost operational efficiency, increase profitability, and elevate employee morale across the company’s network.
JRS Express General Manager Gerard Payaoan recently concluded a comprehensive series of face-to-face engagements with delivery teams spanning the National Capital Region (NCR), Luzon, Visayas, and Mindanao.
During these sessions, Mr. Payaoan underscored the strategic importance of the LMD phase—the final and most critical step in the logistics chain.
“The last mile is where the transaction moves from a tracking number to a personal experience,” stated Mr. Payaoan. “This training is not just about moving parcels faster; it’s about educating our teams on the importance of the Final Touchpoint. Our delivery personnel are the face of JRS Express, and ensuring that the final interaction is positive and successful is paramount to our brand reputation and customer satisfaction.”
The specialized LMD training modules focus on three core pillars designed to professionalize the delivery service:
Enhanced Communication Skills: Training emphasizes clear, polite, and effective communication with customers to manage expectations, coordinate successful deliveries, and quickly resolve potential issues.
Operational Efficiency and Success Rate Improvement: Teams are being trained on best practices for route optimization, time management, and meticulous parcel handling, directly improving the delivery success rate on the first attempt and significantly reducing costly re-deliveries.
Boosting Employee Morale: By investing in their skills and providing them with the tools and knowledge to perform their jobs more successfully, the company aims to elevate job satisfaction and reinforce the value of their crucial role.
The new initiative is a direct reflection of the company’s commitment to continuous improvement and maintaining a competitive edge in the fast-paced logistics industry.
The theme driving the program is: “Levelling Up the service to improve yours!”
JRS Express anticipates that the successful rollout of this training will translate into:
Higher Customer Satisfaction Scores: Due to improved communication and reliable delivery service.
Increased Profit Margins: Through greater operational efficiency and reduced failed delivery attempts.
A More Professional Workforce: Empowered with modern logistics and customer service skills.
“We are empowering our teams to see themselves not just as delivery riders, but as professional service providers,” added Mr. Payaoan. “This investment in our people is an investment in our future, ensuring JRS Express remains the trusted choice for fast and reliable delivery nationwide.”
