Philippine Ports Authority (PPA) General Manager Jay Daniel Santiago personally inspected the Batangas Port today to ensure the safety, comfort, and efficiency of operations as thousands of passengers head home for the Christmas long weekend.
With a nationwide passenger volume expected to reach 4.6 million between December 15 and January 5, GM Santiago underscored the agency’s commitment to a “hassle-free” travel experience at one of the country’s busiest gateways.
During his inspection, GM Santiago issued a stern warning against “fixers”—unauthorized individuals in civilian clothes who offer to bypass lines for a fee. He urged the public to report these individuals to the Port Police immediately.
“If any PPA personnel—whether security guards or port police—are found involved with these fixers, I will remove them on the spot. There will be no arguments,” Santiago declared.
He clarified that no PPA personnel charge fees for simply entering the port and called on the public to file formal complaints to ensure legal action can be taken. “We need to work together. If you are a victim, come forward so we can stop this cycle.”
To decongest outdoor queuing areas, GM Santiago instructed shipping line representatives to allow passengers to purchase tickets for the next available trips, even if scheduled for a different day or time. This directive aims to move passengers quickly from the ticketing booths into the air-conditioned comfort of the Passenger Terminal Building (PTB).
The PPA has optimized the Batangas Port facilities to accommodate the holiday surge, including:
Waiting Facilities: Air-conditioned lounges, charging stations, and free water refilling stations.
Specialized Areas: Dedicated playrooms for children, prayer rooms, and priority lanes/lounges for PWDs, pregnant women, and the elderly.
24/7 Assistance: Help desks and social media channels are monitored around the clock to address traveler concerns in real-time.
“We are doing everything we can to ensure your stay at the port is comfortable while we wait for additional vessels to arrive,” Santiago told passengers. “All we ask for is a little patience as we prioritize your safety this Christmas season.”
