As cyber threats grow more complex and AI adoption accelerates, Globe is calling for deeper investments in secure infrastructure and more unified efforts to protect the public online. The company emphasized that digital progress will only be as strong as the trust it’s built on.
Globe is laying the groundwork for a secure, AI-powered future by building enterprise-grade infrastructure that includes agent-based architectures, shared landing zones, and MLOps pipelines. These enable faster development while ensuring systems are auditable and aligned across teams. Governance isn’t an afterthought, it’s integrated from day one, covering privacy, cybersecurity, and AI safeguards across all domains.
“Resilience today means more than uptime. It’s about systems that stay ethical, secure, and explainable as they scale,” said Derick Adil, Globe’s Head of AI and Privacy Governance. “We’re building an AI-powered Globe designed to earn and keep trust.”
Globe is also in support of more agile, sandbox-style regulation at the national level that are similar to models used in Singapore, to help innovators and policymakers test new technologies in controlled settings. The company’s AI Kitchen and Center for Enablement, internal testbeds where teams safely experiment with AI tools, low-code platforms, and agent-based systems, are already applying this approach. Globe believes this co-creation model can help shape grounded policies that enable innovation and protect the public.
Scams have also evolved. Fraudsters are using spoofed sender IDs, IMSI catchers or fake cell towers, and cross-border coordination to trick consumers and bypass traditional safeguards. Globe has responded by blocking all person-to-person SMS with links, the only operator in the country currently doing so, and omitting links from its own text broadcasts. The company also uses machine learning models to score and flag suspicious numbers, which are validated by Globe’s Security Operations Center before deactivation.
“Stopping scams is no longer a one-company issue. It requires close coordination across telcos, banks, regulators, and platforms,” said Atty. Irish Salandanan-Almeida, Globe’s Chief Privacy Officer. “We’re working toward real-time intelligence sharing, because that’s what today’s threats demand.”
Beyond detection, Globe has launched ScamShield on the GlobeOne app for Android, which alerts users to potentially fraudulent messages. The company has also signed a Memorandum of Understanding with the Bankers’ Association of the Philippines and over ten data-sharing agreements with banks and other partner-institutions, made possible after regulatory guidance clarified that fraud prevention justifies cross-sector collaboration.
Globe said public-private partnerships must now be treated as essential infrastructure, critical to expanding rural access, driving AI readiness, and fortifying the nation’s scam defense. With aligned priorities and shared accountability, the Philippines can move faster and safer into the digital future.
These insights were part of Globe’s participation at the GSMA Digital Nations Summit in Manila, where leaders from government, telecom, finance, and technology came together to shape a secure, inclusive, and future-ready digital economy for the region.
