Fliggy, Alibaba Group’s online travel agency, announced the launch of its groundbreaking AI-powered travel assistant, AskMe, poised to redefine how users plan and book their journeys. Unlike conventional chatbot interfaces, AskMe utilizes a sophisticated system of intelligent agents that mirror the expertise and problem-solving abilities of professional travel consultants.
AskMe empowers users to effortlessly transform their travel aspirations into reality. By simply inputting a trip idea, desired destination, or specific constraints, the intelligent assistant autonomously dissects the request into manageable sub-tasks. It then activates specialized AI agents that meticulously analyze user needs, drawing real-time data from Fliggy’s comprehensive pricing engine. This includes up-to-the-minute information on flights, hotels, routes, attractions, and even dining recommendations, culminating in coherent and cost-optimized itineraries that are fully bookable.
A key differentiator of AskMe lies in its robust data foundation. Leveraging Fliggy’s proprietary travel datasets and running on Alibaba’s advanced in-house Qwen AI models, the assistant boasts exceptionally low hallucination rates. This accuracy is ensured by its reliance on verified, high-quality scenario data directly from within Fliggy’s platform, rather than potentially unreliable third-party sources.
The result is a visually rich, multi-day itinerary complete with captivating images, detailed product information, integrated maps, and direct booking links, all at the user’s fingertips. AskMe further enhances user experience with support for voice input across multiple dialects and the innovative ability to generate personalized, hand-drawn-style travel guides perfect for sharing on social media.
Fliggy’s AskMe represents a significant leap beyond basic conversational AI. By emulating a team of specialized travel experts, it handles complex planning and coordination – a level of service traditionally reserved for high-end human consultants. The deep integration of AI with Fliggy’s proprietary pricing and inventory engine creates an unparalleled level of accuracy and seamless bookability, a feat that many travel assistants struggle to achieve.
In rigorous benchmark tests spanning five critical areas – accuracy, coherence, richness, utility, and customization – AskMe consistently outperformed, achieving the highest scores in accuracy and coherence. This establishes a new benchmark for functional Generative AI applications within the travel industry.
What was once a luxury – fully personalized, multi-day travel planning – is now accessible to everyday users. AskMe transforms the often overwhelming complexity of travel planning into an intuitive and enjoyable experience, effectively bridging the gap between travel inspiration and seamless execution.
Fliggy’s AskMe serves as a powerful testament to the fact that the future of intelligent AI travel agents lies not just in sophisticated interfaces, but in the strategic connection of advanced AI capabilities with rich, reliable, and real-time data ecosystems through intelligent agentic workflows. This approach ultimately delivers a truly differentiated and empowering experience for the modern traveler.
