The Bureau of Customs (BOC) has announced that its Electronic Payment Portal System (ePay) will start operating across all ports nationwide this month.
The ePay Portal is a secure digital payment facility that allows stakeholders to settle obligations using credit cards, debit cards, or digital wallets. It serves as an alternative mode of payment for duties and taxes manually processed under the informal entry procedure and miscellaneous fees payable to the Bureau.
The BOC through MISTG Memo No. 19-2025 dated December 1 said the pilot implementation of the ePay portal begins on December 10, 2025.
The adoption of a digital payment system as an alternative mode to manual payment is prescribed in Customs Memorandum Order (CMO) No. 06-2024 issued April last year. The digital payment system should be integrated into different online payment channels and be available on a 24/7 basis.
Per CMO 06-2024, the payment process for fixed values by stakeholders to generate the order of payment (OP) in the ePay is as follows:
• Click the Generate Order of Payment button and wait for a pop-up screen to appear.
• Enter the consignee/company and email address, select port, and click request.
• Click the link received through the entered email address and wait to be directed to the BOC ePay.
• Click Add Miscellaneous Items. From the pop-up menu, click the Action button from the type of miscellaneous fees to be paid.
• Optionally, enter in the Remarks Box additional relevant information, such as mode of payment, which may be annually, monthly or other details. Click the Save button.
• A breakdown of the payments to be made will appear onscreen. The fees to be paid may be edited by adding or deleting items. Click Save. Click the Yes button when the Warning message pops up.
• An email containing the system-generated OP reference number with the validity period indicated will be received, which will be used to transact in the ePay. Unpaid OPs past their validity will be tagged as Expired and a new application for an OP has to be made.
• Click the Go to ePay Portal button to be directed to the Stakeholder Front Page with the auto-filled system-generated OP reference number and click Go.
• The Order of Payment page will appear and the user can still add or delete miscellaneous items.
• Click Proceed to Payment by choosing either Pay Via Cashier or Pay Via ePay.
• If Pay Via ePay is chosen, select the payment channel preferred and confirm payment.
• If Pay Via Cashier is picked, print the OP and proceed to the cashier for payment.
CMO 06-2024 says excluded from the ePay system are all consumption entries filed using the Bureau’s E2M system, including additional assessments brought by Post Entry Modification.
