World Trade Center Metro Manila (WTCMM), the premier destination for international exhibitions and conventions in the Philippines, is proud to announce its successful recertification to the ISO 9001:2015 Quality Management System (QMS) standard.
The recertification follows a comprehensive audit by BSI Philippines, a subsidiary of the British Standards Institution. This achievement reinforces WTCMM’s position as a world-class venue that has maintained an uninterrupted record of ISO compliance since 2012.
ISO 9001:2015 is the global benchmark for quality management, emphasizing customer satisfaction, operational efficiency, and a culture of continuous improvement. By meeting these rigorous standards, WTCMM validates its capacity to deliver services that align with both international best practices and evolving client expectations.
“Achieving ISO 9001:2015 re-certification for over a decade reflects our commitment to world-class standards and our dedication to serving clients with excellence,” said Pamela D. Pascual, WTCMM Chairman and CEO. “This recognition by BSI Philippines is a testament to the hard work and professionalism of our entire team.”
WTCMM’s sustained compliance is built upon several key pillars:
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Structured Operational Workflows: Standardized processes ensure consistency and efficiency across all event tiers.
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Customer-Centric Focus: Integrated feedback loops allow WTCMM to proactively enhance services based on client needs.
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Continuous Workforce Development: Ongoing training programs foster a culture of accountability and excellence among all employees.
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Technological Integration: The adoption of modern facility management tools and sustainable practices ensures long-term operational resilience.
Through routine internal audits and a proactive approach to quality assurance, WTCMM continues to lead the local MICE (Meetings, Incentives, Conferences, and Exhibitions) industry, serving as a trusted partner for global businesses and organizations.
