WeLinc Logistics, a leading provider of global supply chain solutions, today announced an updated Live Customer Service schedule to ensure seamless support for clients during the upcoming Christmas and New Year period.
Recognizing the critical nature of logistics during the peak holiday season, WeLinc is extending its human-led support hours on key holidays—including Christmas Day and New Year’s Day—to provide real-time assistance for urgent shipments and tracking inquiries.
“Our commitment to our partners doesn’t take a holiday,” said WeLinc Logistics. “By expanding our live support window, we ensure that our customers have the peace of mind they need to enjoy the season, knowing our team is ready to resolve any logistical challenges as they arise.”
While many logistics providers scale back operations during the final weeks of the year, WeLinc will maintain the following hours for Live Customer Service:
| Date | Live Support Hours |
| December 24 (Christmas Eve) | 8:00 AM – 5:00 PM |
| December 25 (Christmas Day) | 8:00 AM – 9:00 PM |
| December 30 | 8:00 AM – 9:00 PM |
| December 31 (New Year’s Eve) | 8:00 AM – 5:00 PM |
| January 1 (New Year’s Day) | 8:00 AM – 9:00 PM |
For routine inquiries, WeLinc’s AI-powered chatbot assistance remains fully operational and available 24/7 throughout the holiday season to handle tracking, documentation, and frequently asked questions.
This expanded schedule is part of WeLinc’s broader initiative to increase transparency and accessibility within the shipping industry. Normal business hours for all departments will resume on January 2, 2026.
WeLinc Logistics wishes all our clients, partners, and employees a safe and prosperous holiday season. Thank you for your continued trust in our services.
