Philippine Airlines (PAL) today announced it has been honored with the coveted 2026 Four Star Major Airline rating by the Airline Passenger Experience Association (APEX), a global non-profit organization dedicated to elevating the air travel experience. This significant recognition reaffirms PAL’s unwavering dedication to providing exceptional passenger care, world-class safety protocols, and superior service standards across its global network.
The APEX Four Star Major Airline rating is determined through the APEX Official Airline Ratings™, the industry’s first program to gather and certify solely validated passenger feedback. Passengers independently rated over one million flights worldwide across nearly 600 airlines, validating PAL’s commitment to excellence directly from its customers.
“We are deeply honored to be recognized as a 2026 Four Star Major Airline by APEX,” said a spokesperson for Philippine Airlines. “This achievement is a testament to the hard work and passion of every member of the PAL family—from our cockpit and cabin crew to our ground staff and maintenance teams. It underscores our ongoing commitment to a continuous improvement strategy focused on safety, reliability, and the uniquely warm Filipino service that defines our flag carrier. We are not just flying our passengers; we are caring for them every step of the way.”
The prestigious Four Star status is awarded to airlines that have successfully demonstrated exceptional service and product quality as rated by passengers across various metrics, including:
- Seat Comfort and Cabin Ambience: Enhancements to ensure a more relaxing and enjoyable flight.
- In-flight Service and Dining: High-quality meal offerings and the signature warmth of Filipino hospitality.
- Safety and Reliability: Strict adherence to the highest international safety standards.
- Digital and Wi-Fi Experience: Investing in technology to keep passengers connected and entertained.
Philippine Airlines continues to invest heavily in modernizing its fleet, upgrading cabin interiors, and enhancing its digital infrastructure to ensure a world-class travel experience. This APEX Four Star recognition serves as a powerful validation of these strategic efforts and fuels the airline’s mission to be a source of national pride and a driver of global connectivity.
