For the second time, Mactan-Cebu International Airport (MCIA), the Philippines’ premier tourism transit and transfer hub, has been recognized as one of the world’s best, winning the 2025 ASQ Best Airport Award in Asia-Pacific for the 5-15 Million Passengers Category for outstanding customer experience.
The Airport Service Quality (ASQ) program is the only global benchmarking initiative that measures passenger satisfaction while travelers are at the airport, ensuring responses reflect real-time, authentic experiences. This year, nearly 707,000 passengers were surveyed worldwide, and MCIA emerged as one of the 88 airports globally awarded for departure excellence.
“This ASQ Customer Experience Award is especially meaningful because it reflects the genuine voice of our passengers — the very people we serve every day,” said Athanasios Titonis, Chief Executive Officer of Aboitiz InfraCapital Cebu Airport Corporation (ACAC). “We are not just a point of transit, but a gateway designed to make travel efficient, comfortable, and well-connected for all our passengers. This recognition from our passengers affirms the dedication of our entire airport community in delivering Cebuano warmth and world-class hospitality.”
The ASQ Awards underscore MCIA’s continuous drive to position Cebu as a highly competitive and traveler-centered hub for regional travel, a key factor in achieving its vision to become the main tourism and transfer hub in the Philippines.
Julius G. Neri, Jr., General Manager and CEO of Mactan-Cebu International Airport Authority (MCIAA), emphasized the strategic significance of the award. “Winning this prestigious global accolade reflects the strong collaboration between the government and our private sector partners. By continuously elevating our operational standards and setting new benchmarks for efficiency, we are proving our readiness to handle the growing demand for Cebu as a global destination. We are committed to making MCIA the ultimate gateway to the Philippines.”
Commitment to Stakeholder Partnership Central to this global recognition is MCIA’s steadfast commitment to stakeholder partnership. By working closely with MCIAA and other key government stakeholders, MCIA fosters a highly collaborative operational environment. This strong synergy is essential in continuously meeting the rigorous ASQ parameters, ensuring that every touchpoint is optimized to deliver a smooth, efficient, and world-class passenger journey.
“This ASQ Customer Experience Award from ACI demonstrates the trust travellers place in Mactan-Cebu International Airport and reinforces its position as a top airport in the region for customer experience excellence,” said Justin Erbacci, Director General of ACI World. “It reflects your team’s commitment to improving every step of the passenger journey.”
The 2025 ASQ Customer Experience Awards Ceremony will officially take place at the ACI World Airport Experience Summit in Istanbul, Türkiye, scheduled from August 31 to September 4, 2026.
