Philippine National Railways (PNR) General Manager Deovanni S. Miranda undertook a direct, hands-on inspection of commuter conditions on Saturday, personally boarding a train from Legazpi to Daraga to experience the daily journey of PNR passengers.
The move is a direct response to the directive issued by Department of Transportation (DOTr) Acting Secretary Giovanni Lopez, which mandates officials of transportation agencies to regularly use and evaluate public transportation services.
During the ride, GM Miranda engaged directly with commuters, dedicating his time to listening to grievances and soliciting suggestions aimed at improving the agency’s services. He emphasized the importance of a transparent reporting system, urging passengers to promptly inform station supervisors or him directly of any inadequate facilities or services.
Following a thorough inspection of stations and facilities along the Legazpi-Daraga line, GM Miranda took immediate action, issuing urgent directives to PNR managers and staff to address critical deficiencies impacting passenger comfort and safety.
Key actions ordered for immediate implementation include:
Sanitation: Immediate repair and thorough cleaning of several unkempt and clogged restrooms across the inspected stations.
Pest Control: Implementation of measures to remove and prevent the entry of insects into train carriages.
Safety and Access: Cleaning and clearing the pathways leading to the platform at Legazpi station to eliminate potential trip hazards and ensure accident-free access for all commuters.
“Our mission is to provide safe, comfortable, and reliable transport for the Filipino public,” said GM Miranda. “By experiencing the daily commute firsthand and listening directly to our passengers, we can address critical issues immediately and continuously raise the standard of service across the PNR network. This is non-negotiable.”
PNR remains committed to continuous service improvement and pledges to utilize direct commuter feedback to drive operational excellence.
