2GO Travel, the Philippines’ premier sea travel provider, has informed the public and its valued passengers of updated departure dates and times for select voyages due to essential operational requirements.
While schedule changes are sometimes necessary to ensure the highest standards of service and vessel maintenance, 2GO Travel remains committed to minimizing disruption and providing seamless transitions for all affected travelers.
2GO Travel has proactively reached out to all affected passengers via SMS notification using the mobile numbers provided during the booking process. To ensure a hassle-free experience, the company is offering the following flexible options:
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Refunds: Passengers may opt for a full refund of their ticket within the ticket’s validity period.
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Rebooking/Revalidation: Tickets can be rebooked for a later date without penalty, subject to availability.
Both refunds and rebookings can be processed at the original point of purchase or at any 2GO Corporate Ticketing Outlet. Passengers must present their unused ticket(s) and a valid government-issued ID. For passengers who booked via the website or mobile app, or for those requiring further assistance, our dedicated support team is available at travelsupport@2go.com.ph.
“We sincerely apologize for any inconvenience these schedule adjustments may cause,” said a representative for 2GO Travel. “The safety of our passengers and crew remains our absolute priority. We appreciate the continued patience and cooperation of the traveling public as we work to ensure every journey is a safe and reliable one.”
For real-time updates and further information, passengers may follow 2GO Travel’s official social media pages or visit www.2go.com.ph.
