Cebu Pacific (CEB) has officially announced the cancellation of flight bookings found to have been purchased through fraudulent means. This action follows a comprehensive investigation into unauthorized transactions involving stolen credit cards and the illegal resale of travel credits.
Internal investigations revealed that certain individuals used stolen or unauthorized credit cards to book flights, which were subsequently converted into Travel Funds. These funds were then used to illegally resell tickets through unauthorized third-party channels, primarily on social media.
Cebu Pacific has identified several Facebook groups involved in these illicit activities, including:
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Cebu Pacific Refund
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Cebu Pacific Travel Fund (For Sale)
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Cebu Pacific Air (Unofficial Group)
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CEBU PACIFIC PISO FARE // PROMO TICKET // LOW FARE
The airline is currently coordinating with law enforcement authorities to investigate these groups further and to take legal action against those engaged in the illegal sale of Cebu Pacific flights.
Passengers affected by these cancellations have been notified via their registered contact details. Those who still wish to proceed with their travel plans are advised to book new flights through official channels using valid and authorized payment methods.
Cebu Pacific warns that customers who purchase through unauthorized sellers face significant risks, including:
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Invalid or incomplete bookings due to incorrect fare calculations.
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Inability to manage bookings, including rebooking, refunds, or adding baggage and meals.
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Ineligibility for online check-in, leading to disruptions at the airport.
To ensure a secure and seamless travel experience, Cebu Pacific strongly reminds the public to book flights only through the following authorized channels:
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Official Website: www.cebupacificair.com
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Mobile App: Available on the Apple App Store and Google Play Store.
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Accredited Travel Partners: Authorized physical and online travel agencies.
“We remain committed to protecting our passengers from fraudulent activities,” the airline stated. “By booking through official channels, travelers are guaranteed the lowest legitimate fares and full access to our customer support and flight management services.”
