A Canadian BPO firm is pursuing a USD10.3 million or PHP632 million expansion in the Philippines, supporting its growing digital services while creating 725 additional direct hire jobs for Filipinos through a new countryside expansion.
NQX, one of the largest corporate employers headquartered in Taytay, Rizal is planning to expand its facilities and manpower to service its growing contact center outsourcing, customer experience consulting and digital solutions. The planned expansion was discussed during the July 3 meeting between President Ferdinand R. Marcos Jr., Department of Trade and Industry (DTI) Secretary Cristina A. Roque, Department of Finance Secretary Frederick D. Go, and senior executives of NQX as part of the President’s official visit to Canada from July 1 to 4.
The proposed expansion includes establishing a new Philippine site in potential countryside locations—including Laoag and Dagupan in North Luzon, and Legazpi in South Luzon—subject to final site selection. The expansion will strengthen NQX’s growing customer experience, digital solutions, and business process operations in the country.
The expansion builds on NQX’s approximately PHP1.425 billion investment in the Philippines, where it operates under the NQX brand through its registered legal entity, Quantrics Enterprises Inc. As of April 2026, the company employed 5,661 workers in the country and stands as one of the largest corporate employers headquartered in Taytay, Rizal, as well as a major private sector employer in Camarines Sur.
Secretary Roque welcomed the proposed investment, noting that NQX’s expansion reflects continued confidence in the Philippine IT-BPM sector and aligns with the administration’s push to drive economic growth outside Metro Manila.
“This goes to show that NQX’s expansion is a testament to the Philippines being a trusted destination for global business services. The DTI stands ready to support investments that generate quality jobs, strengthen regional economies, and bring stable employment directly to the countryside, allowing Filipinos to thrive without leaving their home provinces,” Roque said.
Investment czar and Finance Secretary Frederick Go likewise welcomed NQX’s planned expansion, emphasizing that attracting high-quality investments remains a key priority of the administration, not only to strengthen the economy, but also to ensure that more Filipinos benefit from growth through quality jobs across the country.
“NQX’s planned expansion reflects growing investor confidence in the Philippines and in the talent of the Filipino workforce. By bringing more investments to the countryside, we are creating quality jobs in more areas, while ensuring that the gains of economic growth are shared more broadly,” Secretary Go said.
Formed through the synergy of Nordia in Canada and Quantrics in the Philippines, NQX brings together nearly 35 years of expertise, employing more than 8,230 professionals across both countries who handle over 20 million annual customer interactions. Representing NQX at the high-level meeting were President and CEO John Dinardo and Nathalie Siphengphet, Global Vice President for Strategy and Chief Marketing Officer.
The DTI said it will continue supporting investments that expand employment opportunities, strengthen regional development, and sustain the Philippines’ position as a competitive global destination for IT-BPM and digital services.
