TELUS Corporation is set to deepen its Philippine operations in artificial intelligence (AI)-related services, healthcare support, software engineering, and workforce development, building on more than USD175.6 million it has invested in the country since 2018.
This was discussed during a one-on-one business meeting with President Ferdinand R. Marcos Jr., Department of Trade and Industry (DTI) Secretary Cristina A. Roque, Department of Finance (DOF) Secretary Frederick D. Go, and TELUS Digital Global Vice President and General Manager for AI & Data Amith Nair on July 3. The meeting formed part of the President’s visit to Canada from July 1 to 4, 2026.
Secretary Roque said TELUS’ continued growth in the Philippines reflects the country’s strong position as a global hub for higher-value digital services.
“TELUS has been with the Philippines for more than two decades, creating quality jobs for Filipino talent and helping move the country from traditional outsourcing to higher-value digital work. Its growth in AI, healthcare support, software engineering, and workforce development supports our goal of preparing Filipino workers for the next stage of the global services economy,” Roque said.
TELUS Digital Philippines is one of the largest Canadian employers in the country, employing more than 24,000 Filipinos across nine sites in Metro Manila and Iloilo. Its Philippine operations support global clients in customer experience, digital services, technical support, financial services, back office operations, and emerging AI-enabled capabilities.
TELUS said future investment figures will depend on business operations, but it expects significant investments in both capital and employment in the years ahead. Its continued reinvestment in infrastructure, facilities, technology, training, and workforce development further strengthens the country’s role in global digital operations.
Investment czar and Finance Secretary Frederick D. Go highlights that the company’s continued expansion reflects the impact of the CREATE MORE law in attracting export-oriented investments in services.
“This development shows that CREATE MORE is working as intended—helping attract export-oriented investments in both goods and services. We are pleased that Canadian companies like TELUS continue to see the Philippines as a competitive investment destination and are choosing to expand their operations here,” Secretary Go said.
Furthermore, Secretary Roque emphasized that TELUS’ expansion direction aligns with the Philippine IT-BPM industry’s shift toward knowledge-intensive, innovation-driven services. Industry data from IT & Business Process Association of the Philippines (IBPAP) showed that the Philippine IT-BPM sector generated around USD40 billion in revenues in 2025 and is projected to reach USD42 billion in 2026, underscoring the country’s continued strength as a global digital services hub.
“The Philippines is ready for higher-value work. Through partners like TELUS, we are building stronger pathways for Filipino workers to participate in AI-enabled services, digital health, software engineering, and other technology-driven industries,” Roque added.
Also joining the meeting were Philippine Ambassador to Canada Victor Chan-Gonzaga; and Philippine Trade and Investment Center–Toronto Trade Commissioner Mario Tani.
