The Department of Transportation (DOTr), through the Civil Aeronautics Board (CAB), has directed all airlines to provide passengers with timely and accurate updates on their flight status.
This is in line with the President’s directive to ensure convenient and hassle-free air travel experience to all Filipinos.
The DOTr said that delayed announcements on flight changes, delays or cancellations cause significant inconvenience to passengers, disrupting their pre-arranged plans, and subjecting them to additional expenses for meals or accommodations.
Under the Air Passenger Bill of Rights (APBR), particularly Sections 8 to 11, airlines are mandated to promptly inform passengers of any flight changes, delays, or cancellations, and to extend all possible assistance to affected travelers, including the option of immediate refunds.
The DOTr emphasized that airlines must uphold the full value of service purchased by passengers, and ensure their safety, convenience, and welfare at all times.
