Cebu Pacific (CEB) is closely monitoring developments related to the ongoing security situation in parts of the Middle East.
To ensure the safety and well-being of its passengers and crew, CEB Flight 5J 14, which departed for Dubai on February 28, will return to Manila and is estimated to arrive at 10:45 PM. Consequently, its return service, Flight 5J 15, has been cancelled.
Flights 5J 14/15 Manila-Dubai-Manila scheduled for March 1 are also cancelled.
Affected passengers have been informed via email and provided with the following options through the Manage Booking portal on the CEB website https://www.cebupacificair.com/manage-booking:
1.Free Rebooking
Rebook without fare difference for travel up to thirty (30) days from original flight date. The fare difference will apply if the travel period is beyond thirty (30) days from the original flight date.
2.Travel Fund
Store the amount in a virtual CEB wallet and use this to either book a new flight or pay for add-ons (example: baggage allowance, seat selection, etc.)
3. Refund
A full refund of your ticket.
CEB is also offering flexible options, including free rebooking and Travel Fund conversion, to passengers who wish to postpone their flights to and from the following destinations: Dubai – March 2, and Riyadh – March 1 and 2.
Passengers may avail themselves of these options through the Manage Booking portal of the CEB website https://www.cebupacificair.com/manage-booking up to two hours before their scheduled time of departure.
“We will continue to review flight operations to and from the Middle East in the coming days. As this is a developing situation, some flight changes may take place in the next few days. We encourage passengers to regularly check their flight status at cebupacificair.com/flight-status and to update their contact details via the Manage Booking portal to receive timely flight notifications. We thank our passengers for their patience and understanding,” CEB said in an advisory.
