The Board of Investments (BOI) has successfully secured its ISO 9001:2015 Quality Management System (QMS) recertification following a comprehensive three-day external audit conducted from February 25 to 27, 2026, reaffirming the agency’s commitment to global standards of governance, operational excellence, and service delivery.
This milestone highlights the BOI’s mission to create a conducive environment for sustainable economic growth by maintaining an effective quality management system. By meeting these strict international benchmarks, the BOI reinforces its position as an investment promotion agency that has put in place effective processes to deliver quality services to the investors and the public.
Globally, ISO 9001 is recognized as a standard for quality management. It helps organizations improve their performance, meet customer expectations, and demonstrate their commitment to quality. In particular, its requirements outline how to establish, implement, maintain, and continually improve a quality management system (QMS), according to the ISO official website.
After the three-day audit, it was concluded that the BOI demonstrated its commitment to promoting investment opportunities in the Philippines and to strengthening the government’s engagement with both local and foreign stakeholders and investors.
Among the initiatives highlighted as clear evidence of BOI’s efforts were the Prospectors & Developers Association of Canada (PDAC) 2025 Industry Promotion Mission to Canada, the Make It Happen in the Philippines (MIH) Campaign, and the Create More Roadshows in Manila, Cebu, and South Korea.
The audit further recognized the Agency’s continued implementation of quality management practices across its operations, including the integration of process-oriented approaches, standard operating procedures, digitalization initiatives, and agency-wide QMS awareness programs. These systems ensure that quality standards are embedded in the BOI’s day-to-day operations and institutional processes.
The assessment also cited the effectiveness of the Client Satisfaction Measurement mechanism implemented by the BOI’s Planning and Management Division (PMD), which recorded a 98.26 percent client satisfaction rating in 2025.
The audit findings noted that the BOI maintains mechanisms for the prompt resolution of client concerns while adopting a risk-based management approach to improve operational performance across its divisions.
The recertification audit evaluated the BOI’s compliance with ISO 9001:2015 QMS requirements, including the agency’s documented procedures, operational processes, and adherence to applicable regulatory and statutory requirements.
Maintaining the ISO certification reflects the BOI’s sustained commitment to institutional excellence, accountability, and continuous improvement, ensuring that the agency remains responsive to the evolving needs of investors and the broader business community.
