In line with Maersk’s continued commitment to service excellence and enhanced customer experience, it has updated its Cagayan De Oro Exports Laden Pre-Advise process. This refreshed procedure aims to streamline container handling, ensure smoother operations at the terminal, and minimize delays.
New Guidelines for Pre-Advising Export Containers
Customers exporting containers from Cagayan De Oro are now required to:
Accurately Complete Pre-Advise Forms
All fields in Section I of the Pre-Advise Form must be fully completed. For special containers (Reefer, Dangerous Goods [DG], or Out of Gauge [OOG]), additional details are required in Section II.
Pre-Advise Form Samples:
International and Intra-Asia
Domestic
Submit via Email Before Gate-In
Completed forms must be sent to Phiexportpreadvise@maersk.com before the containers are gated in.
Use the following subject line format for smooth processing:
For International Shipments: IAS (Operator) PRE-ADVISE: VESSEL & VOYAGE NO.
Example: IAS (MSK) PRE-ADVISE: NORDTIGER 215S-215N
Maersk’s pre-advise team will respond within two hours. If there are any discrepancies, you will be contacted for clarification.
Follow Pre-Advise Acceptance Schedule
Monday to Saturday: 0800H – 1630H
Sunday: 0900H – 1630H
Proceed to Gate-In Upon Confirmation
Once you receive confirmation, you may gate-in the container and settle port charges accordingly.
For Amendments
Any changes to previously submitted Pre-Advise details must be sent via a new email with the following subject format:
IAS (Operator) AMENDMENT: VESSEL & VOYAGE NO
Include container number and exact amendment details.
Example:
Container No: MSKU1234567
Amendment: Change of booking number
From: 12345678 To: 87654321
Amendments may incur administrative fees and could delay gate-in processing.
Commitment to Customer-Centric Solutions
This process enhancement is a reflection of Maersk’s continuous efforts to deliver more efficient, accurate, and responsive logistics solutions for our customers in the Philippines. By working together and adhering to these updated procedures, we can ensure a smoother export experience and reduced turnaround times.
