dnata, a leading global air and travel services provider, has been awarded a new multi-year contract by Silk Way Group to provide comprehensive cargo and freighter handling services at Singapore Changi Airport (SIN). The agreement further strengthens the longstanding global partnership between the two aviation leaders following a highly competitive tender process.
Under the new contract, dnata will support Silk Way Group’s twice-weekly freighter operations at SIN. The dedicated operations are projected to handle more than 15,000 tonnes of cargo annually, encompassing general freight, temperature-sensitive goods, and highly specialized shipments including oil and gas, aviation, and aerospace equipment.
Tom Alwyn-Jones, Managing Director of dnata’s Airport Operations unit in Singapore, said: “This agreement reflects the strength of our operations in Singapore and our ability to support freighter carriers in a fast-paced and highly coordinated hub, working closely with partners across the Changi Airport community – something our team here takes real pride in.
“For us, it’s about delivering consistent, reliable handling on the ground – ensuring aircraft turnarounds, cargo flows, and service standards are maintained, even as operational demands continue to increase. That comes down to having the right teams, processes, and systems in place locally, working together to keep operations running smoothly at scale.”
This latest collaboration builds upon a robust international relationship. dnata already supports Silk Way West Airlines’ large-scale operations across multiple global markets, handling over 1,000 flights and significant cargo volumes each year. The partnership also recently expanded via a joint venture aimed at developing a premier aviation services hub in Azerbaijan.
Onno Pietersma, Chief Operating Officer of Silk Way West Airlines, added: “Reliable ground and cargo handling is critical to maintaining efficient freighter operations, particularly in major transit hubs such as Singapore. With dnata’s support on the ground, we are well positioned to maintain high operational standards and continue delivering dependable service across our network.”
To ensure seamless efficiency and adapt to evolving airline needs, dnata continues to invest heavily in digital systems, automation, and optimized operational processes. Key advancements across its network include cutting-edge cargo management systems, data-led planning tools, and modern weight and dimensioning technology, alongside a continuous modernization of its ground support equipment.
In Singapore, dnata is a pivotal pillar of the region’s supply chain, supporting over 30 airline customers and managing approximately 250,000 tonnes of cargo, 22,000 flights, and employing more than 1,500 aviation professionals annually.
Globally, dnata delivers safe and reliable ground handling and cargo services at more than 90 airports across 16 countries. Highlighting its massive global footprint, dnata’s customer-oriented teams handled over 888,000 aircraft turns and moved 3.2 million tonnes of cargo during the 2025-26 financial year.
